Repair / Resize Inquiry
If you are in need of an OTL Jewelry repair or resize, please EMAIL US FIRST.
In the email, please attach a few photos of the item(s) to be repaired or resized - photos that show all of the pieces you have and a close up of where it has broken, if necessary.
Once we receive your email and images we will send you a quote for the cost of the repair and direct you to purchase the Repair / Resize listing.
Our repair service is exclusive to OTL jewelry. Please allow 3-4 weeks for your repair to be complete and mailed back to you.
Approximate repair fees :
- $Free : ex. faulty components within 6 months of delivery - repair not due to poor handling or general wear and tear
- $10-15 : replacement of a clasp, charms or jump rings
- $20-50 : restringing of beads or the addition of missing beads, polishing / cleaning
- $25 : matching Serpent Hoop
- $5-15 : simple resizing of bracelets
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General Jewelry Care Info :
We're all human and things do break on occasion 😬 Repairs to OTL Jewelry are free within the first 6 months after purchase delivery date. After that time frame, repairs to your handmade jewelry may incur a fee, depending on what needs to be fixed.
Please remember that all jewelry is delicate and should be handled with care. We do out best to make bracelets, necklaces and earrings that are durable and strong, but general wear and tear, poor handling or misuse of beaded jewelry is not considered faulty and will not be accepted for refund or exchange. However, we will do out best to fix your jewelry and maintain as many of the original parts of it, as long as they are in perfect working order.
Be sure to care for your jewelry by limiting exposure to water, cosmetics, sweat and harsh chemicals that may dull color and finishes and/or weaken jewelry over time. Do not bend jewelry or drop heavy objects onto it.