We're all human and things do break on occasion 😬 Repairs to OTL Jewelry are free within the first 6 months after purchase delivery date. After that, repairs will incur a fee, deepening on what needs to be fixed.
Please remember that all jewelry is delicate and should be handled with care. We do out best to make pieces durable and strong, but general wear and tear, poor handling or misuse of jewelry is not considered faulty and unfortunately cannot be accepted for refund or exchange.
Be sure to care for your jewelry by limited exposure to water, cosmetics and harsh chemicals that may dull or weaken jewelry over time.